At MNPPAY PRIVATE LIMITED, we prioritize customer satisfaction and aim to provide a seamless shopping experience. If you're not entirely satisfied with your purchase, we're here to help with a clear and straightforward refund policy.

Refund Eligibility

We want you to shop with confidence, knowing that eligible items can be returned for a refund. To qualify for a refund, please ensure the following conditions are met:

  • Items must be returned within 30 days of the delivery date.

  • Products should be unused, undamaged, and in their original packaging.

  • Proof of purchase, such as a receipt or order confirmation, must be provided.

Please note that returns requested beyond the 30-day period will not be accepted, and items that do not meet these conditions may be denied a refund.

Non-Refundable Items

While we strive to accommodate as many returns as possible, certain items are ineligible for refunds. These include:

  • Items purchased on sale or as part of a clearance event.

  • Personalized or custom-made products that are tailored to your specifications.

  • Gift cards and digital items, unless mandated by law.

Non-refundable items help us maintain product quality and fairness across our inventory.

Refund Process

We have streamlined our refund process to make it as efficient as possible. Follow these steps to initiate a refund:

  1. Contact Us: Reach out to our customer support team via email or phone, providing your order details and the reason for your return.

  2. Approval: Once we review your request and confirm the item’s eligibility, we’ll provide instructions on how to return the product.

  3. Inspection: Upon receiving the returned item, we’ll inspect it for compliance with our refund policy.

  4. Refund Issuance: Approved refunds will be processed within 7-10 business days, and the amount will be credited back to the original payment method.

Please keep in mind that shipping costs are non-refundable unless the return is due to an error on our part.

Contact Us

Your satisfaction is our priority. If you have any questions or need assistance with a refund, please don’t hesitate to contact us:

  • Email: support@npfashiontrends.com

Thank you for choosing MNPPAY PRIVATE LIMITED. We appreciate your business and look forward to serving you again!